The catalogue contains details of EnfTech use cases in Consumer Protection Authorities and in the consumer protection function of dual Competition and Consumer Protection Authorities.
We plan to expand and develop the catalogue to be a searchable tool, but for now cases are simply labelled with their different features to show the problem they are tackling, who is using them and what tech they involve etc.
EnfTech Catalogue
They are also labelled according to which EnfTech Generation they belong too. The EnfTech Generation Framework locates tools in terms of the level and type of technology they involve.
Help us grow the database by submitting examples to info@enftech.org
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CICLE real time consumer complaints
EU Consumer Protection Cooperation Network (CPC), Altroconsumo and OCU. CICLE feeds regular information to consumer protection enforcement authorities to fill in gaps in EU market surveillance….
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AI powered abusive contract clause detector
Polish Office of Competition and Consumer Protection (UOKiK) have developed ‘ARBUZ’, an AI-powered assistant detecting abusive contract clauses….
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Scanning spoken tele-marketing for infringements
The Authority for Consumers and Markets, Netherlands (ACM) is exploring the use of AI in analysing the content of recorded interactions during phone calls …
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AI detection of dark patterns
Polish Office of Competition and Consumer Protection (UOKiK) is part of an EU funded project to test out how to detect and combat dark patterns online
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Spotting misleading reference pricing
Authority for Consumers and Markets (ACM) has built a tool to spot where traders are displaying the wrong reference price and offering misleading discounts.
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Detecting fake countdown timers
Authority for Consumers and Markets (ACM) tool to detect misleading countdown timers, an example of a deceptive design or dark pattern.
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Network Investigation data visualisation tool
Authority for Consumers and Markets in the Netherlands has an interactive data visualisation tool which gives an overview of company activity.
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Digital evidence web scraper
Authority for Consumers and Markets has an accessible web scraping tool to collect and catalogue digital evidence of infringements
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Mystery online shopping
EU elab has a toolbox consumer protection authorities can use to replicate a typical consumer online shopping journey and spot unlawful practice.
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Investigating website provenance tools
EU eLab supports authorities to use open source, publicly available tools to check the background provenance of websites and companies
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Detecting misleading price reductions
The EU elab has a price reduction tool to detect misleading discount announcements in online stores
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Fake online review detector
The EU elab is currently developing a tool to more quickly detect fake reviews en masse
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Complaints detection via web scraping
The UK Competition and Markets Authority has built a data analytics platform sorting and analysing large amounts of data relating to infringements
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Covid taskforce complaints data pipeline
UK Competition and Markets Authority (CMA) consumer facing complaints tool, the data captured can spot problems in real time
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Consumer Sentinel Network: consumer complaints database
US Federal Trade Commission’s Consumer Sentinel Network is a free access tool that holds data on millions of consumer complaints.
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Tech Labs investigative equipment and software
The Federal Trade Commission’s Tech Labs makes investigative equipment and software available to legal and investigative staff
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Integrated Sanction Calculation System Tool
Superintendence of Industry and Commerce (SIC), the Colombian consumer protection authority has developed a tool to help consider and analyse the variables involved in setting sanctions.
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Scam takedown tool
Australian Competition and Consumer Commission (ACCC) and the Australian Securities and Investment Commission (AISC) co-piloted using private enforcement tools to detect and disrupt online scams.